Honda Financial customers double charged in electronic payment glitch

(AP Photo/Alan Diaz, File)

COLUMBUS (WCMH) — Honda owners across the country are turning to social media to report they’re being double charged for their April payments.

UPDATE: Honda Financial Services released a statement on Facebook saying they are going to refund customers who were incorrectly charged.

We have identified the accounts impacted by a payment processing error and have taken corrective action to refund these customers. Customers should start to receive refunds beginning Thursday, April 7, 2016. Any fees caused by this error will be waived or reimbursed, and we will assist customers with credit concerns. We are experiencing high call volumes due to this error. As a result, the average hold time is 20 – 30 minutes. We regret this inconvenience and are working diligently to resolve this matter as quickly as possible.

Many on social media, and customers in the Upstate,  say their bank accounts were hit with double charges. In some cases, those charges resulted in bank overdraft fees.

In response, Honda Financial Services posted on its website saying payments in “pending” status would be processed within 2-3 days and no late fees would be assessed. The statement says nothing about any possible double charges.

Honda Financial Services then followed up by posting the following statement on its Facebook page:

We recognize there is a serious issue that some customers are experiencing with payment processing on hondafinancialservices.com. We understand the urgency of this matter and are working to resolve it. Our offices are experiencing high call volume which has overwhelmed the system. Updates will be provided.

Customers have also reached out to 7News about the double charges and are unable to contact the company.

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