Personal info of GHS patients inappropriately downloaded by vendor

GREENVILLE, S.C. (WSPA) – Some patients at Greenville Health System have been affected by an incident that happened at Ambucor Health Solutions.

Ambucor Health Solutions is a national leader in remote-monitoring labor service for cardiac devices.

About 2,500 patients at GHS have been affected after their personal information was inappropriately downloaded by a former Ambucor employee shortly before his employment at Ambucor ended.

One-fifth of GHS’ cardiac-monitored patients have been impacted and will be notified by Ambucor.

The personal information that was downloaded did not include credit or debit card numbers, medical insurance or Medicare/Medicaid numbers, or other financial information.

Ambucor says the information may have included patient’s name, date of birth, home address, phone number, race, diagnosis, medications, testing data, patient identification number, medical device information (such as the manufacturer, identification number and model/serial numbers), Ambucor enrollment number, Ambucor enrollment date, Ambucor technician name, physician name(s) and the name and address of the practice where the patient was seen.

Ambucor has informed GHS of only one patient of Carolina Cardiology Consultants whose social security information was downloaded.

In July, law enforcement provided Ambucor with two flash drives that the former employee turned over to them after his departure from the company. After Ambucor found that personal information had been downloaded, they began notifying affected providers, including GHS.

“GHS and Carolina Cardiology Consultants take patient privacy seriously and deeply regret any inconvenience or concern this incident may cause our patients,” said Joseph Manfredi, MD, ambulatory director of electrophysiology.

Ambucor will offer affected patients one year of identity protection services and, if necessary, related recovery services and $1 million of identity theft insurance at no cost.

Letters with instructions about activating the free identity protection services will be mailed to affected patients next week, said Ambucor.

Patients with questions are encouraged to contact the Ambucor dedicated call center at (866) 313-7933 or the GHS Privacy Office at (864) 797-7755.

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