Duke Energy vendor breached, customer information likely compromised


GREENVILLE, SC (WSPA) – More than 370,000 Duke Energy customers may have had their financial information compromised.

The suspected breach happened through a vendor used to process payments at walk-in centers.  It’s believed to only impact customers who’ve used those walk-in payment processing centers between 2008 and 2017 to pay.  Duke Energy posted a warning online.

Duke Energy says this issue only affects customers who paid by check or cash at an authorized walk-in payment processing center, and not customers who paid via credit card or another form of payment. The personally identifiable information that may have been compromised includes, name, address, Duke Energy account number and balance, and banking information, if a customer paid by check.

Global Express, a division of PayPal which processes those transactions has been taken offline, leaving customers scrambling to find a location to pay their bill.

“I went to the first location and right there on the door, they said they weren’t accepting payments for Duke Energy,” said Oscar Pantoja, a Duke Energy customer who lives in Spartanburg.

“So now, I came out here [Taylors] and they also tell me that their system is down.”

Duke Energy Carolinas customers can continue to make payments in person at any Western Union location an agreement that Duke Energy established shortly after TIO Networks suspended the payment system, or can pay by check, debit or credit card online at http://www.duke-energy.com or by calling 800-777-9898, select option 2 for “billing and payments,” then option 1 to make a payment.

Customers who believe they may be impacted or have questions should visit http://tionetworks.com/ for more information.

Customers affected by the breach will receive a letter in the mail from the utility and may also be eligible for free credit monitoring.